3. Just tell Siri “Remind me to change the wash in 45 minutes”. Even thought the new LG WT7300CW washer is Top Load washer, you MUST select the Front Load washer in the app to get this to work (as of the app downloaded on March 26, 2019. Before you connect your Generac generator: Register your generator online here - This creates your Free Mobile Link Account (make a note of your e-mail and password - this will become your login); Download the "Mobile Link Set-Up" app from the Google Play Store, or … If Wi-Fi is set to OFF, tap ON to turn it on. It looks like you're new here. Also, this procedure you outlined did NOT make the red wifi light stay on, it continues to blink no matter what. Requires Wifi in your home and the SmartHQ app on your phone or tablet. Does 'Installed' appear on your smartphone? I'm not sure if this same process works for the older LG WT7200CW washer, but would assume it does, since its within the same family. You pay for a new product and expect it to work with the features it comes with. Let me know (and others know) by commenting below if this helps you. If anyone is ever successful it sure would be good to know. Tap Quick Settings or Wireless. The following troubleshooting has addressed the issue for many customers. The connection was successful. I went through the entire process and everything worked. Followed the hotspot trick, but then it wouldn’t even recognize the network. To confirm compatibility, search for your model number on the geappliance.com website and find the product specification page. Google Play and the Google Play logo are trademarks of Google Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Is there a dog that shows the progress of the download? They had to send out a tech to swap out the board on my machine. Plus, it kept on refusing to do anything WiFi related after one failed attempt. I have tried all the solutions and none of them work...very frustrating. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. Now, I have access to my washer - through the app on my phone. I'm about to return this washer to the store at this point. NOTE: You must repeat this 4 digit codes TWICE! On the screen of the washing machine, select the 'Settings' option. 6. (Quite the little dance) Next, the GE Brillion App offered to run my oven like the GE Kitchen App, but as it appeared to be an older app, I successfully switched back to using the GE … I have the WT7300CV. ... BTW, as soon as I activated, new firmware was downloaded to my washer. You’re not seriously going to say the “solution” is you must have another phone, right? Connect GE Appliances Washer to Lutron Caséta and RA2 Select to unlock powerful experiences Do more with GE Appliances Washer by connecting it to Lutron Caséta and RA2 Select, and hundreds of other apps and devices, with IFTTT. If you want to get involved, click one of these buttons! Mine keeps going through the registration process, saying "Registration Complete", and then it tries to connect,and then says "Product failed to register." We will call this phone A for troubleshooting purposes. If you entered it correctly, the washer will NOW connect to your home network and the appliance will now be added to your Smart ThinQ app as a registered appliance which you can now control from your phone (or other mobile device) and the small blinking icon on the washer will no longer be blinking and will remain solid and steady showing you that it is now connected to your home network. Register your LG product for a Chance to WIN A PRIZE. D. *** I had this happen too - so be aware of it. Tap your washer on the home screen (even though it says "disconnected") and select the 3 dot menu at the top right corner. Sign In with Twitter This sucks LG, Unfortunately, I have joined the club of frustrated customers. Enable hotspot on phone A Connect phone B to the hotspot on phone A, Hit + to add a product Select top load washer Select No on the touch screen question Enable Wi-Fi on the washer If phone B is an iPhone, input the password for the washer Connect the washer to the hotspot on phone A, Once connected, a firmware update will download onto the washer After firmware update is complete, the washer status in the app should show the washer is in Standby mode From this point delete the washer from the app Disconnect phone B from the hotspot and reconnect to your home Wi-Fi Once connected to your home network, go back through the setup process The unit should connect to your home network with no issue once the update has been downloaded to the machine. But I'm connected now and can see how long is left without going into the basement. Under the name of each available network on the Wi-Fi list, the status of the network is shown. Stop in, enjoy our state of the art showrooms and work with the top appliancve experts in the area! GE GTW755CSMWS Overview. It worked for me. I have a wt7900hba, and the instructions for downloading the firmware were great, I didn't have to change anything. 10. The only reason I bought this machine over another mfrs that had additional wash cycles was because the guy at the store told me I could download additional wash cycles. This is the problem with the app and why I couldn't get mine to work right away. Rethink your laundry with GE 5.0 ft Capacity Washer with Stainless Steel Basket. Smart Washers and Dryers - Set-Up Built-in WiFi. It only takes a few minutes to start using the SmartHQ app with your iPhone or Android device. C. The password for your washer are the last four digits of the LG WiFi network shown in your settings (once you see it there) and repeated. I dunno. I then selected and went back to the app and the password it asked for was my wifi and it works! I believe LG just does t care. I can do it with a wireless router (like a hotspot), but cannot do the same thing with my home wireless network. Thank you for the resolution, worked perfectly first try on my new washer, was getting really frustrated with the manual directions. GTW755CSMWS 27" Washer by GE comes with 4.9 cu. Do NOT hold the button, this will put the appliance in the wrong mode. In the C by GE app, where your Wi-Fi network should be displaying, refresh this screen by pulling down on the app. Tap Wi-Fi. When you remove the plug from the wall WITH THE WASHER STILL ON, the lights will stay on the washer for about a second or two, then go off. If the refrigerator is properly connected, the status will stay connected. Keep in mind that this can take a few minutes. As of that time the LG washer WiFi network did not require a password. Very frustrated with firmware update issue on WT7300CV. Again, if you can't see the network on your router from your phone and the blinking wifi icon turns off from your washer's display, it needs to be reset the way I mentioned above. Thanks again! But you could just set a reminder on your phone, or even ask Siri to do it for you. I have spent 4 weeks on and off trying to get this working. B. 7. The washing machine will connect to the app and your own WiFi network. I hope someone from LG is monitoring this thread and passing this stuff on to the Smart ThinQ development team. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. **So, for this step, select Front Load washer. Smart washers and dryers with Built-In WiFi can be identified by the WiFi icon on the control panel. It's usually right below the login information. Tap Quick Settings or Wireless. It should connect to your wifi network with no issues. I am having the exact same problem I was able to connect dishwasher and dryer with no issues but this Model Just will not connect. Answer the following question the app gives you -, a) Does your Front Load Washer have a touch screen - hit YES. But if you are using the new V3 smartthings app to add devices, all you see is a … On some TVs, you may need to first open Settings from the menu, and then look for Network Settings here. Make sure your WiFi is 2.4Ghz, is close to your laundry room and that your mobile device it connected to your home network before you begin. ... Download The SmartHQ App Connect Your Appliance Set up Voice Control ... Refrigerator built-in WiFi set-up troubleshooting Ovens built-in WiFi set-up troubleshooting Dishwasher built-in WiFi … Then I got my range onto my home network’s Wi-Fi and finally finished the setup to connect the oven to the app. C by GE is not compatible with 5 GHz networks. This worked for me as I could not figure out what I was doing wrong and it turns out everything. All Rights Reserved 2020. Finally, after I downloaded firmware and deleted the original profile, I did manage to get through the setup normally. Using the ThinQ app, mine gets to 40 percent and then times out. If you do not have a strong signal strength: If you have a Wi-Fi Repeater, move it halfway between the plug and your router to improve signal strength, Power cycle the plug by unplugging it, then plugging it back in, If the above steps did not work, you may need to. I had tried countless times to connect my WT7300CW to the app, unsuccessfully, even though I had no problem with my dryer that sits beside the washer. I meant progress dialog in my last comment. Go to your settings menu on YOUR MOBILE DEVICE and under WiFi, select the LG washer Wifi network from the list of available networks. It’s on our WiFi, according to the app there isn’t any internet, but it’s not showing on the display. This is where you then select your HOME WiFi network and enter the password for your HOME WiFi network. Download the LG SmartThinQ from the App store. Thank you. If your home Wi-Fi network is displaying in the C by GE app, but you are unable to connect your Direct Connect Lights to the network, here are some common solutions: Confirm your Wi-Fi Router is powered on and broadcasting. One, I still had to initially select it as a front load washer. LG support has not been very helpful and I have been trying to fix this issue for weeks. Seems to be working now. Select "settings", select "change network", select your wifi network not the mobile hotspot, enter the password. ; Depending on your TVs make and model, this option may also have a different name like Wireless Settings or Internet Connection. I am able to connect to the LG_Smart_Laundry and LG_Smart_Washer (note that I am not asked to enter a password and no numbers are shown on the units’ names) but on step 3 of the ThinQ app set up process, no home WiFi’s are shown on the list (I can see at least 5 networks from Press and hold the Delay Start button on the washer for three seconds to enable WiFi on the washer. Make sure that the Wi-Fi button is turned on and see if the refrigerator is connected to your preferred network. 6. After firmware update my whaser still not connect on home network... After hours of trial i disabled my router dhcp and used a secondary mikrotik accesspoint as a main dhcp server. I shared my experience hoping can help someone other and inform lg so can work on this for the next update and resolve this strange compatibility problem. The issue occurs with both the washer and the dryer. App Store is a service mark of Apple Inc. I have one phone... how do I fix it? At the very end a message popped up stating the washer was checking the product status. Thanks!! 9. Confirm you have the correct Wi-Fi network and password, Power cycle the plug by unplugging it then plugging it back in. Connecting Your Range or Wall Oven Setup varies based on your appliance and its controls: Range - applies to all smart ranges Wall Oven (LCD touchscreen or touchpad) - has pushbuttons (LCD touchscreen or touchpad) for oven control Wall Oven (knob) - has a knob for oven control If you aren't sure which control type you have, open the SmartHQ App, and sign in to your account. © LG Electronics. Thank you jamaloglg, I have been trying to figure this out for months. I used the mobile hotspot method listed above. I would appreciate it if anyone who successfully updated the firmware could provide some guidance/tips. Your home WiFi must be 2.4GHZ. I did not test this out on 5GHZ, but heard it wasn't supported. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi … Even called support and was hung up on. Reveal ® Is A Trademark of Consumer Lighting (U.s.) Llc. An hour later is still was saying that. MAKE THE EVERYDAY A LITTLE EASIER GE Profile™ smart appliances work with these partners, simplifying daily life, giving you a whole new way to cook family meals, do … For example, if your Wi-Fi name is LG_SMART-{{productName}} _AJ_ 56E4, the password is 56E456E4. Emails, chat, phone calls with tech support have not gotten me anywhere close to a resolution. Enter the network password. Sign In with Facebook. According to the manufacturers, the adoption of smart washers hasn’t been nearly as rapid as they may have hoped. Press and quickly release the Wifi Connect button on the appliance.