Responded to emergency situations as necessary and as directed. A hiring manager looking for a Concierge is looking for an individual adept in multitasking … Skills : Managing SKills, Detail-Oriented, Supervising Skills. It's needy but doesn't offer much. Responsible for strictly enforcing the privacy and confidentiality of all residents and their guests. Recruited, interviewed, hired, and trained new employees in facility policies, routine procedures, and resident safety. Develop business relationships within the community in order to secure discounted rates or other benefits for resort guests. Responds to emergency situations as necessary and as directed, At least 2 years of experience in a supervisory level position in Hotel Operations or 5 five years of equivalent work experience in Concierge Services, Ability to deal effectively with guests, management, employees and outside vendors, Effectively develop and mentor staff and hourly employees to ensure that all departmental standards and goals are understood and met, Excellent organizational and communication skills and exceptional telephone etiquette, Proficiency in Microsoft Word, Excel, Power Point and Microsoft Outlook, Education level usually associated with the attainment of a Bachelor Degree in Culinary Arts and/or equivalent work experience, Working knowledge of Microsoft Word, Excel, Power Point and Outlook, Assist Customer Care Representatives with day-to-day activities and provide them with guidance and motivation, Train, track daily production & attendance, coach and performance. Effectively communicated with team members to maintain clearly defined expectations. Desired skills and qualifications include the following – the ability to multitask, knowledge of concierge operations, knowledgeable of all in-house and arriving guests; a polite and professional demeanor; and the ability to multitask and speak in more than one language. She will not accept housekeeper resumes with typos and formatting errors. Hotel concierge resume. 1. A concierge provides a variety of services to guests. (25 % time), Maintain positive customer and associate relationships: Handle guest issues to improve the guest experience and escalate any outstanding guest inquiry or concern requiring additional monitoring or follow-up, to management. Demonstrate a passion and understanding of company goals and ensure your area of responsibility meets all company standards by performing daily inspections. Here is the Hotel Concierge Cover Letter example: Dear Ms. Hotel Concierge Resume Examples. Maintained a work environment of cleanliness and organization. Edit Sample Sign in required. Concierge Resume. Create a Resume in Minutes with Professional Resume Templates. This position ensures that it is the first section of your resume a hiring manager will see. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Skilled at … Headline : Highly motivated, experienced, and passionate candidate seeks to further a career in a Concierge Supervisor position that can utilize my and management knowledge to benefit mutual growth and success. Skills Section Example An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Concierge job description sample This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. manage team according to production standards. Administrated point of contact for maintaining and monitoring daily working hours for all internal and external departments of the hotel. Guide the recruiter to the conclusion that you are the best candidate for the concierge supervisor job. resumeexamples.info. Managed projects or contribute to committee or team work. Hospitality concierge resume sample: create your own in 15. Addressed and resolved a wide variety of concerns and complaints pertaining to employees and residents. 2017 Nutrition Internships, Internships Com. Skills : Active Learning, Computer Proficiency, Creative Problem. Reserved freight elevator for scheduled move in's and move-outs as well as furniture deliveries. A concierge provides guests with information about locations and services outside of the hotel. Just a f… - Select from thousands of pre-written bullet points. Skills : Excel, Customer Service, Analytical Skills. Check out real resumes from actual people. Respond appropriately to guest inquiries about resort amenities, features, special functions and local attractions, dining, entertainment, and directions to guest upon request. Created schedules for Concierge Department employees. Skills : Microsoft Office, Presentational Skills, Developing Skills. Posted on: 2007-11-02. View All Server Resumes. Hotel Concierge Cover Letter. Objective : Seeking a Concierge Supervisor position, responsible for Assisting with maintaining the cleanliness of the common areas, Monitoring lobby traffic and alert residents to arriving guests and deliveries, and also Maintaining logbooks for visitors and contractors, etc. However, there are resources available, such as this free concierge cover letter sample, that can point you in the right direction. No need to think about design details. Handle all Cancel/Save requests whether via written correspondence or phone, Take over escalated guest calls to fix issues and provide guest satisfaction, Manage revenue by making sure the proper fees are being charged consistently including upgrades, 45 day and change fee’s, and all holiday and extra night charges, Maintain side file for each member of his/her team (job description, comp plan, error logs, disciplinary, comment) and keep updated as new information is received, Monitor and give feedback on phone calls of customer care reps, Assist other departments and fill in as Supervisor on duty when ever needed, Create monthly strategies to accomplish monthly goals, Handle all administrative work from the team in a timely manner, Must be able to work a variable schedule, including evenings and weekends, based on call center needs, Strong sense of customer service with enthusiastic, energetic, and professional behavior, Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills, Ability to work in a fast paced environment and to be able to multi-task, Ability to think critically and problem solve, Timeshare/hospitality background preferred, Minimum of one year supervisor experience preferred, Large Call Center environment experience preferred, Responsible for maintaining the overall operation of the concierge department: Direct and supervise the operations of the concierge department ensuring that concierge associates perform their job functions to the resorts expected level of service. Represented the ultimate one-point contact for the Front Desk: restaurants, transportation, amenities, statuses, companies, payments, Housekeeping, Food, and Beverage, etc. Identify patients that need emergency medical care based on patient/family voiced complaint. Exhibits a professional demeanor and willingness to assist guests and management, as requested, Maintains all departmental assets and ensures that all items are cleaned, checked out, and returned to the appropriate storage area, Informs the Assistant Chef Concierge of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions, Prepares and distributes reports as requested by management to various departments, Notifies Manager and/or Security of all unusual events, circumstances, missing items, or alleged thefts. Sample hotel concierge resume. Promote team work and quality service through daily communications and coordination with other departments. There we go: Technical Resume Example & Writing Guide . Similar to your skills list, writing about your achievements in a way that isn’t boastful can be challenging. Residential concierge resume sample for doorman resume. A hotel Management degree and prior work experience preferably in the same role will be preferred by most of the hiring authorities. Skills : Data Entry, Employee Scheduling, Willingness to Learn, Interpersonal Skills. 3. Responsible for time card editing and tracking. - Choose from 15 Leading Templates. Notified Property Manager and/or security of all unusual events, circumstances, or missing items. Try Now! This brief introduction serves to entice the reader to look at your resume and express your interest in a vacant job position. Objective : Concierge Supervisor with 2 years of experience in Meeting, greeting, directing, and offering assistance and information to residents, guests, visitors, and vendors, and also Receiving, processing, tracking and delivering packages, etc. Developed, implemented, and directed new hire training. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Aggressively managed concierge lounge expenses to ensure profitability. Concierge Resume Examples & Samples. The person who hires housekeepers is the one with the white glove, checking for dust. Customize this Resume. CV Template - Crew Concierge. Ensures that all guests’ requests are processed and recorded including health spa, golf, restaurant, travel and other miscellaneous service requests, Serves as a public relations representative. Detailed job descriptions of various positions, including duties, major responsibilities, required job skills, knowledge, working experience, and education. Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the concierge team. The example states the year of completion for the academic credential, the name of the degree, the university, and the location of the school. Concierge Supervisor Resume Examples & Samples Previous experience in similar role or Senior Concierge Agent Role Previous experience of Concierge Management, Developing and Building Teams, Opera ,Supervising Associates of more than 20 team members Mailed from USPS, UPS, FEDEX, and all other deliveries from vendors, also writing out work orders, giving access to construction units. The resume objective belongs at the top of the resume and should be the first item below your name and contact information. In order to impress in this field you need to be an ace operator at many different logistical and hospitality tasks required to keep hotels running smoothly and guests happy.Of course, it stands to reason that a great concierge resume has to combine all these elements as well as showing off all your enthusiasm and personality. Create My Resume. After logging in, come back to this page and refresh your browser. A customer service resume objective is a component of resumes that briefly describes the skills, experience and abilities you can bring to a position. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Ensure proper staffing and scheduling for maximum productivity. Successfully managed the activities of team members in multiple locations. Fulfilled any role necessary for the Hotel, including but not limited to shuttle driving, serving in the restaurant, delivering room service, cleaning rooms, helping Night Audit. They are also required to report to managers and fulfill special requests. Crafting a Catering Server resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Identify process improvements and best practices; ensure all compliance standards are met. Demonstrate and apply broad knowledge of concepts, practices, and procedures for managed work group(s) and how it supports related operations. It'll sink like an X-Wing in the swamps of Dagoba. First, a traditional college student resume objective: What's wrong with it? Networked local restaurants, arranging for transportation for guests between the property and the location, arranging coupons and specials, and providing guests with a wide variety of options for dining and entertainment at any hour. Concierge cv objectives sample | cv samples & examples. Supervised all concierges wear proper and clean uniform when on duty, Ensure all concierge maintained the highest satisfaction service to resident. You bet it does. ( 25 % time), Build a “Count On Me” Culture:Create a positive and engaging work environment based on Wyndham’s Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. Does format really matter for a housekeeping resume? This part of the resume sample is short and limited with its details. Performed building checks making sure the units are dry and secure, as well as the common areas, are locked uptight. Concierge job description sample This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Headline : Highly qualified Concierge Supervisor with experience in the industry. Developed, implemented, and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Worked primarily autonomously, consulting the General Manager when needed. The objective section is your first contact with the employer, so make the most of it! Concierge duties resume. Coordinate transportation needs for owners and guests. Ensured flawless concierge lounge, restroom, storeroom, and kitchen. For some people, the fact that you must convince another human being to read your resume is terrifying. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself. Example 1 ‘Seeking a position as a customer service representative in a fast-growing company.’ The above resume objective doesn’t indicate the applicant’s qualifications or skills, which gives the employer no way to know what value they would bring to the company. Conducted studies regarding the analysis of workload, manpower projections, and budget in order to recommend staffing levels. Summary for Concierge Resume Highly effective coordinator of high-end guest services with over 10 years of experience in travel and entertainment planning. Headline : Concierge Supervisor with 6 years of experience in providing administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on the property, and emergency information. A Concierge Supervisor is responsible for handling customer/guest requests in a caring and friendly manner and to handle mail and parcel distribution, and message replies. Embrace and exhibit the highest level of ethics and integrity consistent with company standards. Most people tend to use resume templates and examples before making their own, which is a great way to see how things are done. Sample cover letter for concierge position. What's the Best Format for a Housekeeping Resume? Concierge Resume Samples Concierge/Administrative … LOG IN OR REGISTER TO CONTACT ME . A concierge’s role goes far beyond just greeting hotel guests. The most successful Hotel Concierges are … Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Concierge Resume Sample. Placed incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins. Objective : Seeking a Concierge Supervisor position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills. In the same way that you might reference resume samples, the following Concierge cover letter example will help you to write a cover letter that best highlights your experience and qualifications. Common job duties linked to this post are listed on the Concierge Supervisor Resume as – answering guest questions and handling guest requests, making reservations for a tour, transportation, and providing directions; referring requests to relevant staff; keeping updated of all information concerning the hotel services; keeping records and distributing all incoming and outgoing mails; storing guest luggage and handling them with care, and performing all other duties as needed. Do you need the best Concierge resume? Partner with Guest Services Manager and Human Resources to minimize employee relations issues. 20+ concierge resume samples to customize for your own use. Greeted and directed all incoming public. Take appropriate service recovery actions. Liaisoned between the line-level employees and management to resolve discrepancies, miscommunications, and errors. Created training manuals and procedures for the Concierge department. Coordinated the back of the house for Guest Experience: Managed the Desk in concert with Housekeeping, Food and Beverage, and On-Site Transportation to guarantee that the Hotel and the Desk functioned as one cohesive unit. How do you describe achievements on your concierge resume? Here is the Hotel Concierge Cover Letter example: Dear Ms. The hiring manager just stopped playing with her Fitbit. It’s actually very simple. Concierge skills overview. Accountabled for training all new hires, resulting in a strong guest services team. Composed yearly employee evaluations under the supervision of the Executive Director. Planned, assigned, and directed work duties. Assist family/significant others with locating patients in the hospital. Acknowledged and greeted all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners. Offering an array of skills in large-scale event planning, effective communication, leadership, contract … Answered all incoming calls/pages and transfer to the appropriate department, person, or place. are handled, delivered, retrieved or stored efficiently, Maintain absolute integrity and trustworthiness in the team, Adhere to the established financial guidelines and control all costs, Manage the daily documentation/recording of bills particularly filing of receipts, Promote and follow a safe work environment, Promote and lead a service driven, results driven work environment, Follows departmental SOP’s (Standard Operating Procedures) including all safety & sustainability policies, Promote all hotel services, offers and facilities and their operating hours, Excellent written and verbal communication, interpersonal and leadership skills, Fluency in English, secondary language preferred, Minimum of 1 year previous proven Seniority position or equivalent in a customer service industry, Ability to work well under pressure in a fast paced environment and cohesively as part of a team, Ability to handle a multitude of tasks and Guest requests, Promptly and warmly greets guests and accompanies them to their tables based on availability or desired seating arrangements. Developed and implemented policies, procedures, and process improvement initiatives to improve retention rates and increase customer satisfaction. Supervised department often, including hiring and reprimanding associates. Handled scheduling for front desk employees as well as handling calls taking messages, assisting in move-ins and move-outs ensuring the safety and peace of the visitors and residents. But look at this next entry-level resume example: In a first-time resume with no experience, the second of those samples really does the job. Look to this concierge resume sample for more examples of mentioning soft skills. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Skip to content. Developed and implemented staff daily checklist for accountability. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. (10% time) ( 15% time), Manage and support all financial aspects of the concierge department: Collaborate with Guest Services Manager on department financial. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Ability to identify customer service issues within the ED lobby and assist with the resolution of … ( 5 % time), Demonstrate the highest level of customer service in order to maintain a positive brand image and company reputation, Ability to multi-task and work in a fast paced environment, Excellent written and verbal communications skills, Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action, Ability to work varied shifts, including weekends and holidays, Ability to ensure administrative functions and duties are assigned and completed according to WVO standards, Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values, Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up, One year of equivalent work experience in Concierge Services, Hotel / hospitality or vacation ownership experience preferred, Performs various Human Resources responsibilities for the Concierge department including preparation of work schedules to maximize the effectiveness of the department, Ensures all established standards of professionalism and protocol are being practiced by all Concierge staff, Communicates with the Concierge Manager to ensure a consistent delivery of service is being offered to guests, Completes the opening and closing shift checklist on a daily basis, Maintains all departmental assets including equipment repairs and maintenance and ensures the desk and back office space are kept clean and organized, Keeps the Concierge Manager informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions, Notifies Manager and/or Security of all unusual events, circumstances, missing items or alleged thefts, Responds to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed, Participates in events within the Concierge community including shows, meetings, and restaurants, Promotes the property’s outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools, Maintains knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation, to best serve the guest, Strictly enforces the privacy and confidentiality of the guests and limits requests for information pertaining to guests in accordance with hotel policies, Ensures guest’s preferences are met and amenities are provided, Coordinates delivery of requested amenities and floral orders through the Bell Desk or Room Service, Preform all other job related duties as requested, Working knowledge of Microsoft Office and Point of Sales systems, Membership in Les Clefs d’Or or Southern Nevada Hotel Concierge Association, Schedules prospective guests for an on-site Sales tour of the property, Assists guests in making reservations or special arrangements, as requested, Teaches the Marketing pitch to Concierge team members, Assists fellow Concierge team members with the Marketing pitch and takes over when needed, Ensures and maintains integrity of the Marketing pitch through training, Maintains proficiency in AIdesk, helps to resolve issues immediately, Tracks and reconciles daily receipts from activities sold, Accurately reconciles and reports monies collected on a daily basis, Ensures credit card transactions and cash collected are turned in at the end of every shift, Assists staff with all aspects of close-out paperwork, Establishes and maintains goals according to budget, Fills in for the In House Marketing Manager in his/her absence, Covers shifts when Concierge team members call off, and continues over on the following shift if needed, Operates office machinery (i.e., computer, copy machine, fax machine), A minimum of six (6) months of experience in the customer service field required, A minimum of six (6) months of supervisory experience in the customer service field required, Ability to maintain a productive shift and schedule, Understands how to develop and implement business strategies, Cash handling skills (the ability to count currency, make and count back change), This role can be located in Western Canada or anywhere if willing to work 1:00pm-9:00pm EST, Requires excellent client service and interpersonal skills, Requires organizational/managerial skills, Good knowledge of reservations procedures, destinations, accommodation and travel packages, Good knowledge and understanding of automation equipment, enhancements and technical environment, Assist the Chief Concierge in overlooking the daily operations of the whole Concierge department, Assist the Chief Concierge in the coaching, leading, guiding and directing the efforts of the team of Concierge Agents, Mainly in charge of organizing and adjusting work schedules as required based on business volume forecasts, Provide feedback, seize training and coaching opportunities with Colleagues in coordination with the Chief Concierge, Support training initiatives and provide a training role as required, Ensures everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests, Act as an ambassador of the hotel and provide assistance to variety of requests, Maintain a network of service providers for the efficient conduct in coordinating guest requirements under the guidance of the Chief Concierge, Ensure constant enough supply and availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc.