If you have any experience with this company or their products, please leave your Reverb.com reviews below. Reverb is geared specifically for Musicians. I think that is lame. The website was founded in 2013 by David Kalt shortly after he purchased music instrument store Chicago Music Exchange and became frustrated with then-available options for buying and selling guitars online. BBB Business Profiles generally cover a three-year reporting period. Their latest release is a noir covered secret antidote you've been waiting for. Best, Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-726-2728 or by submitting them directly to their website through their Contact link at the bottom of the page. Sold a 1955 J-45 to a guy in CA. Uniting around the music we love, tackling the environmental and social issues we face, REVERB is a 501c3 nonprofit dedicated to empowering millions of individuals to take action toward a better future for people and the planet. The guitar was then shipped to UPS. I got e-mail today about how satisfied I was with their customer service. The website says that as a community built entirely for and by musicians, the creators of Reverb have worked hard to make this website the best place online to purchase all different kinds of instruments and music gear. Somebody with real knowledge...,who really knows what going on in the world, and can keep you safe. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Not sure why a company that seems like a great place to sell and buy stuff would go out of its way to scam its sellers. Cheers. Thank you for the heads up, I was going to list my vintage guitar on there. You can use PayPal on Reverb and all the usual payment options are there. The buyer informed that the box was still intact although I noted some deformation as if it had been crushed while in transit. They are a terrible service that takes the fee from every transaction while not protecting you at all. Doing business with reverb is that, man; speaking to a hot dog in a hallway and the only response is your own voice. Buying Safe Shipping is required when purchasing a Reverb shipping label for goods with a sale price between $1500 & $10,000. REVERB.COM SCAMS ITS SELLERS. Reverb. Reverb.com is a provider of an online marketplace intended for new, used, and vintage music gear. BBB remains operational and focused on serving our business community. I also had to deal with a problem seller. The marketplace also put together a list of top-sellers overall – taking home a place on that were old favourites like the TC Electronic Ditto Looper and the Boss DS-1. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Read more. And illegal. I've never bought anything from there before. terryf1960. This gives the seller one of our resident musicians to work on their claim in the event of shipping damage. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. In addition, they provide their members with unlimited free listings. The company's marketplace was built to foster safe and secure transactions, inspire musicians to discover more ways to expand their playing and sound, and cultivate the most vibrant and inspired music community anywhere online. Come find out Once a piece of equipment is listed on their website, they make sure that all listings are promoted and advertised through a variety of networks and channels, as well as live listings on Facebook and Twitter, and they are featured in their emailed newsletters and in all their “Handpicked Collections.”, This website also provides their members with something they call the Price Guide. Reverb.com is the best place for… Reverb.com is the best place for musicians to buy, sell and trade pretty much anything related to their passion for music. If the seller agrees to be paid by money order and the buyer wants to send a Money Order... Reverb won't allow it...checked back at a later date and the item is still for sale....Reverb.com he;[s no one but themselves...the item would've been sold both parties would be happy and the most important thing to Reverb is they got their cut...I'm surprised they aren't trying to sell the Brooklyn Bridge. Reverb is bogus spread the word. I then chose to use Reverb safe shipping versus buying insurance at UPS. In the past few years I have bought and sold a few things on Reverb.co, I have had some really horrifying experiences. Upon receipt by the buyer it was noted that there was a crack down the side of the guitar. As I had used safe shipping I contacted Reverb to start the resolution process. Simple, Safe, Fast Using a Reverb Shipping Label gives you the option to purchase Reverb Safe Shipping for a fraction of your gear's sale price. terryf1960. I disputed this, explaining that it was, and in fact I had, I spent my money with them and their apps are very confusing and when you make a mistake they suspend you mean while they are on the hook, Hi Richard, However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Reverb, found online at Reverb.com, is a new online marketplace that describes themselves as “the best place for musicians to buy and sell the gear they use to create the music they love.”, According to their website, the Reverb marketplace was built in order to “foster safe and secure transactions, inspire musicians to discover more ways to expand their playing and sound, and cultivate the most vibrant and inspired music community anywhere online.”. The guitar was then shipped to UPS. Pros. And since they don’t charge people fees unless they successfully sell products through this website, prospective members should feel comfortable checking it out for themselves. BBB Business Profiles are subject to change at any time. I bought a guitar for my son for Christmas and I have been trying for WEEKS to get the company to even ship it. The html_safe method makes you think that the transformation you’re doing to the string is actually going to be safe. When a seller buys a shipping label on Reverb, they can opt to protect the package via Reverb Safe Shipping for a small fraction of the item's value (this varies by category, price, and value). Nice guy, right? I've bought and sold on Reverb and the rarer occasions there was an issue sellers took care of the matter. they don't handle the payments. Now I know it won't be here for Christmas and I can't buy him anything new because my money is tied up in a present that I don't event think exists!! Some of the sources of information BBB relies on are temporarily unavailable. Certainly the majority of the money that you pay when making a purchase on this website will be wholly dependent on the type of equipment that you are purchasing, the volume, and of course the quality and the condition. I then chose to use Reverb safe shipping versus buying insurance at UPS. Now to go through the agonizing process of trying to get my money back. cant't give a lower rating or i would, illegally track your devices and link your account to accounts in bad standing and then refuse to fix what they messed up. UGH!!! Thank you for your feedback, we apologize for the trouble with your account. Just thought you might want to know. I have bought and sold more guitars and equipment that I can remember. How BBB Processes Complaints and Reviews. Just wondering how safe it is to deal from there. This guide is intended to help both buyers and sellers make informed purchases. All concerned buyers must contact Reverb within 7 days of receiving their purchase, or within 14 days of a failure to receive their purchase. While Reverb does everything they can to make things right, keep in mind it's still a huge pain in the ass to have to go through the claims process and send back a guitar. Once you complete the initial setup, you simply need to enter tracking information on your orders, and Reverb will take care of the rest. Welcome to the Reverb Community! Please check out resources available to you at BBB.org/coronavirus. There are some music and musician forums that speak well of this website, and many other music retailers which speak highly of using this website as an alternative to using eBay.